INDIGO HELP CENTER

Orders will be shipped in 2 working days (not counting holidays and weekends) starting from:

• the moment of placing the order with a chosen cash upon delivery payment (available in Poland);
• the moment of recording a payment with a prepaid order (iMoje, PayPal, bank transfer).

Packages are shipped with a courier within 1 working day in Poland and 3-5 working days abroad. If you want to receive more information about your package, please contact our Customer Care department: +48 42 715 80 16.

Yes, if your order has not yet been processed by us. To find out what stage your order is at, please contact our Customer Service Department +48 42 715 80 16 or shop@indigo-nails.com (Monday - Friday 8 a.m. to 8 p.m.)

Yes, if your order has not yet been shipped. To check what stage your order is at, please contact our Customer Service Department on +48 42 715 80 16 or shop@indigo-nails.com (Monday - Friday 8 a.m. to 8 p.m.).

If your order has been placed on cash-on-delivery basis and we have not yet proceeded with its completion, it is possible to order, replace or remove the product from an already existing order.

However, if the order is paid in advance, I am very sorry, but we do not have the possibility to add or remove the product to such an order. In this case, the only editing option is to replace the product in the same price category, but it also depends on the stage of its implementation.

If necessary, we can always help you at the following telephone number: +48 42 715 80 16 and e-mail address: shop@indigo-nails.com. Our specialists are available to you from 8 a.m. to 8 p.m. from Monday to Friday.

Available forms of payment for transactions in PLN:

Online Payment - automatic redirect to the website of the chosen bank in order to complete payment for the order.

Payment Cards / Online Wallets - automatic redirect to the payment provider's website with available payment options of credit card (Visa or Mastercard) or electronic wallet (Google Pay or Apple Pay).

BLIK - A fast, secure and convenient payment method using the 6-digit BLIK code, which you can find in your bank's mobile app.

TWISTO - deferred payment system. Buy today, pay later. After choosing this payment method, you will be redirected to the payment operator's website. When choosing TWISTO, please note that the operator may reject your request and your order will remain unpaid. Find out more: https://www.twisto.pl/

PayPo - Buy now, pay later. When you select this payment method, you are redirected to the operator's website. When choosing PayPo, remember that the operator may reject your request and your order will remain unpaid. Learn more: start.paypo.pl

Bank transfer – Traditional bank transfer. You will find information about bank account numbers in the e-mail with your order details and in the shop regulations. Include your order number in the title of the transfer. Remember, in the case of transfers for orders in British Pounds, to indicate that all costs are to be charged to the recipient of the order.

Cash on delivery – the courier accepts the payment when delivering the order.

Available forms of payment for transactions in EUR and GBP:

Bank transfer – Traditional bank transfer. You will find information about bank account numbers in the e-mail with your order details and in the shop regulations. Include your order number in the title of the transfer. Remember, in the case of transfers for orders in British Pounds, to indicate that all costs are to be charged to the recipient of the order.

PayPal – online payment booked automatically. When making payment, remember to check the option that the payment should be not converted in the case of payments in Euro and Pounds.

Payment Cards / Online Wallets - automatic redirect to the payment provider's website with available payment options of credit card (Visa or Mastercard) or electronic wallet (Google Pay or Apple Pay).

POLISH BANK ACCOUNT - PLN: 22 1050 1461 1000 0090 3138 1537
PAYPAL ACCOUNT – PAYPAL@INDIGO-NAILS.COM
BANK ACCOUNT INTERNATIONAL - EUR: PL 79 1050 1461 1000 0090 3138 1578
BANK ACCOUNT INTERNATIONAL - GBP: PL 35 1050 1461 1000 0090 3138 1594

IMPORTANT:

Please note that you will have to pay any sending related fees, otherwise these will be deducted from the full amount you wish to send. We kindly ask that all international transfers to us be made with the OUR instruction.

Yes, you can take advantage of Twisto deferred payments when shopping. Select Twisto as your payment method when placing your order, confirm your payment and pay the amount due within 45 days.

PayPal payment is possible if the order is placed in a different currency than PLN and the shipment of products is outside Poland.

Before finalizing the order, you should choose the PayPal payment method, and the system will automatically redirect you to payment.

If your order has not yet been processed, you can change the payment method by contacting our Customer Service Department +48 42 715 80 16 or shop@indigo-nails.com (Monday - Friday 8 a.m. to 8 p.m.).

According to the current law, as a consumer, you can return the unused bought online purchase within 14 days from the moment of receiving your parcel. Contact the Customer Care Department: +48 42 715 80 16 or send the purchase (it must be well protected) with receipt and return form to our address:

INDIGO NAILS Sp. z o.o. Sp. k.
ul. Senatorska 14/16
93-192 Łódź
with a note 'RETURN'

Your application will be processed within 14 days from the date of recording the shipment in our warehouse.

Your payment will be refunded to the account number you provided within 14 days after the return shipment is recorded in our warehouse.

A completed return form and proof of purchase.

The Online Return/Complaint Form is available here. You will find a downloadable and printable return form at this link.

Your lamp or e-file isn't working properly? In order to make a complaint about the device, follow the instructions below:

1. Fill in the Online return/complaint form (here) or contact us by phone (+48 42 715 80 16) or via e-mail (complaints@indigo-nails.com), give a full description of the problem and issues associated with the operation of the device.
Our Customer Service member will ask you to send the device to us with:

• completed complaint form
• the device proof of purchase
• completed and stamped warranty card and warranty repair card

Please send the returned item to:
Dział Customer Care
Indigo Nails sp. z o.o. sp.k.
ul. Senatorska 14/16
93-192 Łódź

2. After we receive and verify your parcel and documents required for the complaint to be processed, we will send you a confirmation e-mail with the receipt of the Complaint Report and reference number.

3. Then the device will be sent to the technical department, which will make the necessary repairs.

4. When we verify the functioning of the repaired device, we will send you an e-mail regarding the consideration of the complaint and possible repair costs.

NOTE!

• As our customer, you can apply for a replacement device for the duration of the complaint process. If you decide to choose this option, we will send you a loan agreement to sign. The document will be collected by the courier delivering the replacement device. The service applies to Poland only.
• The complaint process may take up to 30 days. On average, however, it takes us about 14 days. If the waiting time for a decision about the complaint processing will take longer (> 30 days), we will inform you about that you by phone or email.

If you are standing in front of the parcel machine and you have not yet completed the collection process, just follow the instructions displayed on the screen. Place your package in the box and wait for the complaint to be processed.

If you have noticed any damage or lack of goods after the collection process is finished, you should go with the parcel to the nearest Inpost office. Take it easy. You have 7 days from the date of collection. In addition to returning the parcel, you will submit a damage report to the branch. The next step is to file a complaint using the form available on the Inpost website.

You can file a complaint if products are defective, damaged or incompatible with the order. Complaints about non-compliance in the order and a damaged product should be reported within 72 hours from the time the package is picked up. If you want to file a complaint, please contact the Customer Care Department by phone: +48 42 715 80 16 or send the purchase (it must be well protected) with receipt and a completed complaint form to our address:

INDIGO NAILS Sp. z o.o. Sp. k.
ul. Senatorska 14/16
93-192 Łódź
with a note 'COMPLAINT'

Products that have been purchased not through a webshop but from our official distributor should be advertised directly at the place of purchase.